It’s a new year, a new decade, and a new experience for me writing for the HeyDataData blog. My colleagues asked for input and discussion around 2020 predictions for technology and data protection. Dom has already written about a few. I’ve picked out four:
- Experiential retail
Stores will offer technology-infused shopping experience in their stores. Even today, without using my phone, I can experience a retailer’s products and services with store-provided technology, without needing to open an app. I can try on a pair of glasses or wear a new lipstick color just by putting my face in front of a screen. We will see how creative companies can be in luring us to the store by offering us an experience that we have to try. This experiential retail type of technology is a bit ahead of the Amazon checkout technology, but passive payment methods are coming, too. [But if we still don’t want to go to the store, companies will continue to offer us more mobile ordering—for pick-up or delivery.]
- Consumers will still tell companies their birthdays and provide emails for coupons (well, maybe not in California)
We will see whether the California Consumer Privacy Act (CCPA) will meaningfully change consumers’ perception about giving their information to companies—usually lured by financial incentives (like loyalty programs, coupons, etc. or a free app). I tend to think that we will continue to download apps and give information if it is convenient or cheaper for us and that companies will think it is good for business (and their shareholders, if applicable) to continue to engage with their consumers. This is an extension of number 1, really, because embedding technology in the retail experience will allow companies to offer new (hopefully better) products (and gather data they may find a use for later. . . ). Even though I think consumers will still provide up their data, I also think consumer privacy advocates try harder to shift their perceptions (enter CCPA 2.0 and others).
- More “wearables” will hit the market
We already have “smart” refrigerators, watches, TVs, garage doors, vacuum cleaners, stationary bikes and treadmills. Will we see other, traditionally disconnected items connect? I think yes. Clothes, shoes, purses, backpacks, and other “wearables” are coming.
- Computers will help with decisions
We will see more technology-aided (trained with lots of data) decision making. Just yesterday, one of the most read stories described how an artificial intelligence system detected cancer matching or outperforming radiologists that looked at the same images. Over the college football bowl season, I saw countless commercials for insurance companies showing how their policy holders can lower their rates if they let an app track how they are driving. More applications will continue to pop-up.
Those are my predictions. And I have one wish to go with it. Those kinds of advances create tension among open innovation, ethics and the law. I do not predict that we will solve this in 2020, but my #2020vision is that we will make progress.